Delivery time
Delivery times vary according to the region, the availability of the product in our stocks and the chosen payment method. For your convenience, the shipping calculation and the estimated delivery time can be simulated directly in the shopping cart. Simply add the desired items and click on "Calculate Shipping and Delivery Time". After entering the destination zip code, the system will provide the shipping cost and the estimated delivery time. In your profile, in the "Track Your Order" section, you can check the delivery status after logging in to the website.
Attention: The delivery period only starts after payment confirmation and approval of the order by the financial institution.
In cases where more than one item is purchased, deliveries may occur separately, depending on the chosen transport method and product availability. The total delivery time will be determined by the item with the longest shipping time.
Deliveries are made between 8am and 6pm, from Monday to Saturday, throughout the national territory, by partner carriers or by the Post Office.
Delivery Guidelines
To ensure a satisfactory shopping experience, please follow these guidelines:
- Please carefully check the description and technical specifications of the products (color, dimensions, etc.).
- Keep the Invoice that accompanies the product, as it is the guarantee of your purchase.
- Keep the product's original packaging, manuals and accessories that come with the item. In cases of exchange or return, these items will be inspected.
- When you receive your order, check the items and the invoice. Do not accept the product if the seal is broken.
- If you detect any problem, such as damage, missing items or discrepancies between the invoice and the contents, refuse delivery and state the reason on the back of the invoice and on the delivery receipt. Contact our Customer Service Department by email at contato@agcollezione.com.br.
- There must be someone to receive the delivery. If this is not you, instruct the person responsible on the procedures to be followed.
- After checking and acceptance, the recipient must sign the invoice stub with their full name and ID number.
Order Status and Delivery Tracking
To track the status of your order from approval to delivery, go to the "Track Your Order" section in your profile. Simply click on the order number to view all the details of your purchase. You will also receive email updates on key delivery statuses.
Attention: After finalizing the order, it is not possible to change the delivery address due to the calculation of shipping and the variation of taxes involved in the transaction.
I Didn't Receive My Product
If the delivery period has expired and you have not yet received your order, please check the following conditions:
- Delivery Date: Check the delivery time by accessing your account.
- Address: Check that the address information provided is correct.
- Payment: Make sure the payment has been approved and confirmed.
Attention: For payments made by credit card, the delivery period will be counted from the date of payment approval. In case of payment by bank slip, the delivery period will be counted from the date of payment confirmation by the financial institution, which may take up to 2 business days.
- No Recipient: Our carriers make up to 3 delivery attempts. If there is no one to receive the order, the product will be returned to our Distribution Center and the order may be canceled. If you are unable to receive the order in person, make sure to leave someone responsible and informed about the procedure.
- Other Factors: Delays may occur due to several factors, such as problems with payment approval, incorrect registration data, natural phenomena, among others. Our team is always available to help, just contact our Customer Service by email at contato@agcollezione.com.br.
Transport
To ensure that your order arrives in perfect condition, all products are packaged and transported with care, using specially prepared packaging to prevent damage.
DANFE and Electronic Invoice
The Electronic Invoice (NF-e) is a digital document with legal validity, issued and stored electronically by the Ministry of Finance. The DANFE (Electronic Invoice Auxiliary Document) physically accompanies the product and contains the access code for consulting the NF-e on the Ministry of Finance website.